FAQ

1.  What is the average assembly time? Based on the information provided to us by our customers, it takes an average of one day to fully assemble your cabin. If you ever decide to sell your property or move your cabin, just take it apart and reassemble it at the new location. 2. What type of foundation should I use? Our cabin can be assembled on patio stones that are placed under floor joists. Make sure you have a level surface before you start assembling your cabin. Other methods such as cement slab, super spikes or cinder blocks can be used. 3. Do I need a permit to build my cabin? Permit requirements may vary from county to county. Please make sure to contact your local building department for more information. 4. What if I damaged some of the parts? If for some reason any parts have become broken or damaged, take a picture of that part - send it to us, and we will replace it for you. 5. Can I get live assistance while assembling my cabin? Absolutely, please call our toll-free number 1-800-923-9149 and a representative will be happy to help you. 6. Is it true you do not ship shingles with the cabin kits? Due to different color and style choices - as well as shipping considerations, shingles are not included with kits. Never the less, we do refund 100% of your shingle cost! 7. Is shipping really free? Shipping is FREE to most customers in the Continental United States! No hidden fees or any other additional fees. All costs related to shipping are 100% covered by us! Please send us an email or give us a call to find out if you qualify for free shipping ! 8. What do the kits include and what are the cabins made of? These cabins are made of solid 2" tongue and groove Siberian Spruce logs and not panels. Thick logs and reinforced roof structures allow these cabins to withstand the harshest weather conditions.  Included in each kit are the following: wall and roof components, glassed doors & windows, all hardware plus extras, floor panels and trim parts. 8. How do I treat and care for my log cabin? Log cabins are made out of wood, therefore, they need to be treated just like any other wood product. Visit your local home maintenance store and speak to one of the representatives about the best wood protection. It is very important to apply wood sealant of your choice as soon as you erect your log cabin. By doing so you will prevent discoloration caused by sun and possible water damage. Please maintain your cabin properly and it will serve for many years to come. 9. What if I change my mind? Please see the Warranty/Terms page for details on returns, cancellations or damages.